Payment Terms & Conditions
SHIPPING POLICY
There are two (2) methods to claiming your cake: first, via pick up at our cake station and second, via delivery. We utilize a third-party delivery service called Lalamove. All cakes dispatched are photographed for documentation. We do not take any responsibility for cakes damaged or lost via transit through the third-party delivery service.
CANCELLATION POLICY
Cakes by Sophie does not accept cancellations for cakes. Given enough notice, however, we may permit rescheduling its delivery based on the availability of our kitchen and cake designers.
Free Delivery for the following locations:
HK Island – Purchases over HK$1,400
Kowloon – Purchases over HK$1,600
New Territories – Purchases over HK$2,000
To avail of the free delivery, place your order through the website shop checkout and choose your delivery location. The delivery charge will show a free delivery option (HK$0) if your purchase meets the minimum purchase requirement.
Terms and conditions apply:
- Cakes by Sophie reserves the right to pause, amend and terminate the above offers.
- In case of any dispute, the decision of Cakes by Sophie shall be final and binding.
- The free delivery is good for only one (1) delivery (shipping) address in Hong Kong per purchase.
- Amendments to the delivery address after the completed checkout and purchase will not be accepted.
- Manipulation of delivery address that do not match the minimum purchase requirement for the location, will be required to pay full delivery charges.
- Free delivery does not apply to custom cake orders or other custom created treats not on our website.